Privacy Policy

Last updated: November 25, 2025

This Privacy Policy aims to inform you about how Pilcozy ("we", "us", "our") collects, uses, and protects your personal data when you visit our website www.pilcozy.co.uk ("the Site").

Article 1: Data Controller

The data controller responsible for the personal data collected on the Site is BBH VENTURES LLC, with its registered office located at 30 N Gould St Ste R, Sheridan, WY 82801, U.S.A.

Article 2: Personal Data Collected

We collect different types of data:

• Data you provide to us: First name, last name, addresses (shipping and billing), email, phone number, order information, and messages exchanged with our customer service.
• Automatically collected data: Technical information about your device (IP address, browser type) and navigation data on our Site (pages viewed, etc.) via cookies.
• Third-party data: We may receive data from our partners such as Shopify, our payment providers (Shopify Payments), or our carriers to ensure the smooth processing of your order.

Article 3: Purposes and Legal Basis

Your data is processed for the following purposes:

• Contract execution: Managing your order, ensuring delivery, and billing.
• Legitimate interest: Responding to your inquiries, improving our Site, and ensuring the security of our services.
• Your consent: Sending you marketing offers, newsletters, or using cookies for targeted advertising.
• Legal obligations: Managing accounting, taxes, and fraud prevention.

Article 4: Data Sharing

Your data is only shared with essential partners for the operation of our services:

• Shopify: Our e-commerce platform.
• Payment Providers: To secure your transactions.
• Carriers: To deliver your package.
• Marketing Tools (e.g., Meta, Google Analytics): Only if you have consented via our cookie banner. We never sell your personal data.

Article 5: Retention Period

We retain your data for the period strictly necessary:

• Order data: Kept for the duration of the commercial relationship and archived according to legal deadlines (e.g., 10 years for invoices).
• Marketing data: Kept for 3 years from your last interaction with us, or until you withdraw your consent.

Article 6: Cookies and Trackers

Our site uses cookies to function and improve. Upon your first visit, a consent banner allows you to choose which types of cookies you accept.

• Essential cookies: Necessary for the site to function (cart, payment). They do not require consent.
• Analytics cookies: Allow us to measure audience and improve your experience.
• Marketing/Advertising cookies: Used to offer you relevant advertisements. These last two categories are only used with your explicit consent. You can change your preferences at any time via the "Manage Cookies" link in the footer.

Article 7: Your Rights (UK GDPR)

In accordance with the UK General Data Protection Regulation (UK GDPR), you have the following rights:

• Right of access.
• Right to rectification.
• Right to erasure ("right to be forgotten").
• Right to object (including to direct marketing).
• Right to restrict processing.
• Right to data portability.
• Right to lodge a complaint with a supervisory authority (such as the ICO in the UK). To exercise these rights, please contact us at contact@pilcozy.com. Proof of identity may be required.

Article 8: Data Security

We take the security of your data very seriously and implement technical and organizational measures to protect it against unauthorized access, modification, or loss.

Article 9: Data Transfers Outside the UK

As a company based in the United States and using international services like Shopify, your data is likely to be transferred outside the United Kingdom. We ensure that these transfers are governed by appropriate safeguards, such as Standard Contractual Clauses (SCCs) or the UK International Data Transfer Agreement (IDTA).

Article 10: Policy Changes

We may update this policy. The date of the last update will always be indicated at the top of this page.

Article 11: Contact

For any questions regarding this policy or your personal data, contact us at: contact@pilcozy.com.